Posting and Editing Information Topics

Traveler Reviews and Other Content

• What is a Traveler Review?
• What a Traveler Review is not
• Does it cost anything to write a review? Or do you pay me?

Types of properties we list and don’t list

• What you can review
• What you can't review

How to submit a review

• How to write a review
• What if I want to review something that's not listed on TripAdvisor?
• How long reviews stay on our site

Ratings and our reviews

• What ratings do on our site
• How to add ratings for features like rooms, service, cleanliness, or value to an accommodation review.

How long it takes for reviews to be posted and guidelines

• When will my review be posted?
• Our guidelines for traveler reviews
• What happens if a review doesn't meet the guidelines?
• How do I report a review that doesn't meet TA's guidelines?
• What if I disagree with other reviewers?
• Quoting from a hotel's web site, brochure or something you found online
• Will my review ever be on other web sites or publications?

How to edit, update, or remove a review you wrote

• Can I edit my review?
• If I return to a hotel for a second time, can I write another review for it?
• The review I wrote is attached to the wrong hotel! How can I fix this?
• How to remove a review you wrote

Photos

• Where to find candid traveler photos

Uploading photos

• How to upload a photo with your review
• Submitting photos without writing a review
• Submitting photos to a previous review you've submitted
• Kinds of photos you can upload
• What kinds of photos you can't upload
• Photo requirements

Guidelines and management responses

• What kinds of photographs can be posted?
• There is a photo associated with my hotel that is incorrect. What can I do?

Videos

• Where to find candid traveler videos
• I'm having trouble watching videos on TripAdvisor

Uploading videos

• How to upload a video
• Submitting videos without writing a review
• Submitting a video to a review you already submitted

Guidelines and management responses

• What are the kinds of videos I can upload?
• There is a video associated with my hotel that is not of my hotel and I would like to have it removed. What can I do?
• Do you allow promotional videos on TripAdvisor?

Traveler Lists

• What are Traveler Lists?
• What Traveler Lists are not
• Where can I find the Traveler List tutorial?
• Are there requirements for a Traveler List to be approved?

Finding, creating, and editing Traveler Lists

• Where can I find Traveler Lists on the site?
• How to create a Traveler List
• How to edit a Traveler List
• Do Traveler Lists expire?
• Can I re-order my Traveler List?
• Can I add photos to my Traveler List?

Deleting Traveler Lists and guidelines

• How to delete a Traveler List
• Traveler List guidelines

Traveler Articles

• What traveler articles are and how they work
• What traveler articles are not
• Do I have to register to write a traveler article?

Posting to Traveler Articles

• Getting started with traveler articles
• How can I add a new traveler article?
• How can I edit an existing traveler article?
• Can I write about hotels or B&B's in the TripAdvisor Traveler Articles?

Types of content accepted

• What types of content can you put in a traveler article?
• I would like to post a review of a location/attraction. Where can I go?
• How to get more information about a location/attraction in traveler articles
• Is the information in a traveler article correct?

Traveler article guidelines

• The basic rules
• Content guidelines for traveler articles
• I am the author of content that is being used on TripAdvisor Inside without my permission. How can I get it removed?

Other users are changing your work

• Someone is constantly changing or reverting/changing my work. Can you stop them?
• What happens if two people are trying to edit a page at the same time?
• I'm having a dispute with another writer and its getting ugly. Can you help me?

Creating new Traveler Articles, or editing content

• I think there should be a page about XYZ. Can you please create one?
• What to do if someone has written something inaccurate or offensive
• Unauthorized content in traveler articles
• Oops, I made a mistake. How can I fix it?

Having trouble editing a traveler article

• I just wrote something, and checked back later to find that it is gone. What happened?
• I tried to edit a traveler article and it wouldn't let me. What should I do?
• I'm getting an error. What should I do?

Contacting other members

• Can you help me get in touch with another member?

TripAdvisor travel map

Using theTripAdvisor Travel Map

• What is the TripAdvisor Travel Map?
• What the Travel Map isn't

Adding, Modifying and Removing Pins

• How to add pins to your map
• How to modify pins on your map
• How to remove pins from your map
• Marking Favorite Cities
• Your Home Location

What you can and can’t pin on your map

• Types of places you can pin on your map
• Types of places you can't pin on your map
• How to add missing cities or locations

Automatically added pins

• There is a place on my map that I didn't pin. Why is it pinned?

My Friends and All Travelers pages

• About the My Friends page
• About the All Travelers page

Technical Issues with your map

• Technical problems with your map
• Cities that show up in an incorrect location on the map

Cities I've Visited map application

Using the Cities I've Visited map application

• What is the Cities I've Visited travel map?
• What the Cities I've Visited travel map isn't
• How do I add the Cities I’ve Visited travel map application?

Adding, Modifying and Removing Pins

• How to add pins to your map
• How to modify pins on your map
• How to remove pins from your map
• Marking Favorite Cities
• Your Home Location

What you can and can’t pin on your map

• Types of places you can pin on your map
• Types of places you can't pin on your map
• How to add missing cities or locations

My Friends and All Travelers tabs

• About the My Friends tab
• About the All Travelers tab

Merging your TripAdvisor and Facebook maps

• Can I combine my TripAdvisor and Facebook travel maps?

Adding Cities I've Visited to a custom tab in your Facebook Profile

• How do I add Cities I've Visited to a custom tab in my Facebook Profile?

Viewing your map on your Facebook Profile Wall page

• Why can’t I see my map on the Wall tab in my Facebook Profile?
• Can I make my map look different in the Wall tab of my Facebook Profile?

Technical Issues with your map

• Technical problems with your map
• Cities that show up in an incorrect location on the map

Local Picks application

About Local Picks

• What is Local Picks?

Adding the Local Picks Application

• How do I add Local Picks to my Facebook Account?

Using Local Picks to find restaurants

• How do I find a restaurant?

My Trips

• What is My Trips?
• What My Trips isn't
• How do I create and name a trip folder?
• Can I give my friend access to My Trips so we can plan trips together?

Saving items to My Trips

• How to save items to My Trips folders
• What you can save into your My Trips folder
• What happens when you save something to My Trips
• Can I save a Traveler List in a My Trips folder?
• Having trouble saving to your folders
• How long are My Trips items saved?
• Can I add custom items to My Trips, such as flight information, rental car information, and confirmation numbers?
• Can I add a local map to one of my trip folders?
• Can I map the accommodations, attractions, and restaurants I've saved so that I can see where I'm going?

How to access your saved items

• How can I get to my saved items?
• How to view the details of your trip folders
• How to move something to another folder once it is saved

Organizing your folders and privacy

• What's the best way to organize the items in My Trips?
• Can I organize the items in a particular folder in chronological order by posting date, rather than in alphabetical order?
• I am going on a multi-destination trip. Can I organize my information by destination?
• How to delete items or folders
• Can anyone else access or see my saved items?

E-mailing and printing

• How can I send My Trips to my friend?
• What happens when my trip folder is e-mailed?
• Can I just e-mail parts of my trip folder?
• I'd like to print my trip folder and take it with me. How do I do this?
• Can I just print individual items?

Traveler IQ

• What is the Traveler IQ Challenge?
• What the Traveler IQ Challenge isn't
• Where can I play?
• How does it work?
• How many times am I allowed to play?
• How do you decide what the countries are called?
• How do I make the map bigger so that you can actually see the countries you are supposed to identify?
• How can I pause the game?
• Is there a place where I can discuss the Challenge or other things about the game with other members who play the Traveler IQChallenge?
• What is TravelPod?

Scores and rankings

• Can I see how I rank in comparison to everyone else?
• Your score and how it is calculated
• Can I clear my Travel IQ score? I didn't know it would be visible!
• I think the score in my profile is incorrect. How can I correct my score?
• How frequently are the top leaderboards updated?
• I saw someone on the leaderboard who has a really high score but a really low Travel IQ. Why?

Technical issues and errors

• I found a bug in this feature. What should I do?
• I can see the game, but I can't play it – what's wrong?
• I found a location that I know is misspelled/in the wrong location/ too big to have one point/off the map, what should I do?

Correcting On-site Information

• How to alert us when a listing is incorrect
• How to alert us of an attraction, restaurant or accommodation listing we don't have
• How to alert us if an attraction or property is closed

Owners Support

Changing ownership and negative reviews

• I just bought a B&B, and the previous owners did a lousy job running it. I'm going to change things. Can I start with a clean slate?
• My hotel has some bad reviews because people hated our pool. We have a brand-new pool now. Can you remove the old reviews?
• Can you get in touch with this guest for me so I can resolve their problem?

Reporting reviews that do not meet your guidelines

• Someone posted a review that does not meet your review guidelines. How can I report this?
• Are reviewers allowed to name employees?
• This reviewer says they're from NY, but I know nobody from NY has ever stayed at my property. It's obviously a lie. Can you take it down?
• My competitor is writing my negative reviews (I think)

Posting reviews about your own hotel

• Can owners post reviews themselves? - like from Comment Cards?
• Can an owner pay a company to post reviews for them?

Submitting a management response to a review

• How do I respond to a negative review so that other visitors to TripAdvisor will see my comments?
• Instructions for writing your management response
• Management response guidelines

Owners contacting reviewers and managing your business

• Can an owner ask a reviewer to remove their review?
• Can an owner offer an incentive to users for a positive review?
• Can I set up a computer in the lobby that shows the TripAdvisor Traveler Review form?
• Is there a page I can access and manage my TripAdvisor hotel listing?
• There are negative things about my business in your forums. Can you take them down?

Traveler Ratings, Popularity Index and Star Ratings

• How do the Traveler Ratings work?
• How does the Popularity Index work?
• How is the Traveler Rating different from the Popularity Index?
• All about Star Ratings

Advertising with us

• Find out about advertising or partnering with us

Owners: Managing your Listing Page

About our listing pages

• Definition of a listing
• Does it cost anything for our property to be listed?
• Types of properties we list
• I am listed in an small town. Can I be moved to the listings of a nearby, more well known city?

Managing your listing pages

• What can I do to manage or modify my listing page?
• Do I need to be listed already for someone to review my property?

Adding and updating a listing

• How did my property end up on TripAdvisor? I never requested to be on your site.
• How can I get listed?
• Why should I list my property, service or company on TripAdvisor?
• Who can request a listing?
• Can I include contact information for my hotel on my page?

Removing your listing

• How do I remove my listing?
• I'm not permanently closed, but I'm temporarily not taking reservations. Can you take my listing down?

Searching the site

• My property is not showing up when I search. What can I do?
• How come the search results aren't alphabetical? Can I sort?

Photos, videos and other content with your listing

• How do I add a photo or video to my property's listing?
• There is a photo associated with my hotel that is incorrect. What can I do?
• How can I add a link to a story about my hotel on my listing page?

Content Integrity

Competitor fraud

• Owners: My competitor is writing my negative reviews (I think)
• If a review is not written by a real reviewer, what do we do?
• Can an owner ask a reviewer to remove their review?

Trusting reviews

• Can these reviews be trusted?
• I was offered an incentive for a review - is that ok?
• Can owners post reviews themselves? - like from Comment Cards?
• Can an owner pay a company to post reviews for them?

Reporting a review

• Reporting a review that appears to be fraudulent or doesn't meet our guidelines

Advertising with us

• Will advertising with you help me get a better rating or better reviews?
• Does having a relationship with TripAdvisor help a property's ranking?
• Find out about advertising or partnering with us
• How can I get into the “Deals” or “Sponsored Links” section of my listing page?

Displaying TripAdvisor Content on your Site

How to get TripAdvisor content on your own site

• What type of TripAdvisor content is available?
• Who should I contact regarding the use of TripAdvisor content on my website?
• How can I get assistance with technical questions?

Free content widgets and website badges

• What is a widget?
• What content is available via free content widgets?
• How do I include a Destination Widget on my site?
• How do I include a Property Badge on my site?
• Can I see a sample of TripAdvisor widget code?
• Can I modify a TripAdvisor widget?

TripAdvisor widgets for licensed partners

• What is a widget?
• What is a partner?
• What content is available to partners via widgets?
• Can I see a sample of partner TripAdvisor widget code?
• Can I modify a TripAdvisor widget?

TripAdvisor content APIs (licensed partners only)

• What is an API?
• Who can access the TripAdvisor APIs?
• What content is available to partners via APIs?
• What is the advantage of using TripAdvisor APIs?
• How is API content made available?
• How do I write XML queries to call your content?
• How is TripAdvisor's XML structured?
• What content is available for Hotel Reviews?
• What format are your images?
• How often is your content updated?
• Where can I see a sample of your API content?

Mapping to TripAdvisor destination or property IDs

• How will you match the destination geography IDs that we use?
• How will you map the hotel IDs that we use?
• Can we add new geographies or properties to our mapping?